Website Terms and Conditions
1. Minimum Orders
1.1. Each order must meet the minimum quantity of goods specified on our website.
We sell by packages no smaller no bigger than provided in minimum quantity. If you would like to increase quantity you need to select how many packages you would like to add to your basket.
1.2. The minimum order amount may vary depending on the selected products and quantities.
2. Delivery Terms
2.1. Delivery times vary based on the quantity of goods, chosen delivery location, and other logistical factors.
2.2. Delivery dates and times will be provided during the order confirmation process. Usually deliveries in Europe take up to 7-10 working days, Baltic Area 1-2 working days. Worldwide deliveries 2-20 working days.
2.3. Small packages shipped next day after your order placed.
3. Payment Terms
3.1. Payments for wholesale orders must be made using one of the payment options provided in our webstore. If you wish to make direct transaction to our bank account, please contact our customer service so this could be arranged.
4. Cancellation and Returns
4.1. Orders can be canceled until next day after your order was placed 12:00 EET, after
which cancellation will not be possible.
4.2. Returns of goods must be agreed upon in advance and must comply with our return policy.
4.3. Returns and exchange of the goods policy : https://brandclubwholesale.com/return-and-exchange-of-goods/
5. Quality Guarantee
5.1. We guarantee that all our products are of high quality and meet industry
standards.
5.2. If you receive a defective item or are unsatisfied with its quality, please contact us
within 7 days from the date of receiving the product. These wholesale trading rules are effective from the specified date and are subject to change without prior notice. We appreciate your choice of doing business with us and are ready to answer any questions you may have and ensure a
successful collaboration!
6. Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
7. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on Brand Club’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Brand Club’s website;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or “mirror” the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Brand Club at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
8. Disclaimer
a. The materials on Brand Club’s website are provided “as is”. Brand Club makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Brand Club does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.
9. Limitations
In no event shall Brand Club or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Brand Club’s internet site, even if Brand Club or a Brand Club-authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
10. Revisions and Errata
The materials appearing on Brand Club’s website could include technical, typographical, or photographic errors. Brand Club does not warrant that any of the materials on its website are accurate, complete, or current. Brand Club may make changes to the materials contained on its website at any time without notice. Brand Club does not, however, make any commitment to update the materials.
11. Links
Brand Club has not reviewed all of the sites linked to its internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Brand Club of the site. Use of any such linked website is at the user’s own risk.
12. Site Terms of Use Modifications
Brand Club may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.
13. Governing Law
Any claim relating to Brand Club’s website shall be governed by the laws of Republic of Lithuania without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Website.
14. Contact
For all questions and quarries pleas contact our team on +37068419933. Working hours. I-V – 9:00-18:00.
Seller
Seller: UAB "Brand Club" (trading as Brand Club Wholesale), operator of brandclubwholesale.com.
Company code: 300671269 · VAT code: LT100003289912
Registered address: R. Kalantos st. 34A, 52494 Kaunas, Lithuania
Email: info@brandclub.lt · Phone: +370 684 19933
References to the "Seller", "we", "us" or "our" in these Terms mean UAB "Brand Club". References to the "Buyer", "you" or "your" mean the person or business placing an order or registering an account on brandclubwholesale.com. By placing an order, registering an account, or otherwise doing business with us, you agree to these Terms and Conditions.
Buyer’s Rights and Obligations
Buyer’s Rights
Accurate product information. You have the right to clear, transparent and accurate details about the products listed on the platform, including description, unit pricing, order minimums (MOQ) and condition.
Order confirmation and invoicing. On placing an order you have the right to receive an official order confirmation and an itemized invoice detailing item prices, applicable taxes, shipping charges and total amounts due.
Inspection and defect claims. You have the right to inspect delivered shipments upon arrival. If items arrive damaged, defective, incomplete or significantly non-compliant with the order description, you may request a repair, replacement, missing stock or credit, provided you notify us within 5 working days of delivery.
Data privacy and protection. Your personal and corporate data is handled in accordance with applicable data protection laws and our Privacy Policy. Your information will not be sold or shared with unauthorised third parties.
Order cancellation. You may cancel an order prior to processing or dispatch, subject to our cancellation policy. Custom, pre-ordered or special wholesale runs may be non-cancellable once in production.
Buyer’s Obligations
Account accuracy and authorisation. You agree to provide accurate, current and complete business details during registration and checkout, to keep your login credentials confidential, and you are responsible for all activity under your account.
Payment. You agree to pay all charges associated with your order, including item cost, shipping fees, handling charges and taxes/duties. Payments must be settled according to the agreed payment terms before dispatch unless otherwise agreed in writing.
Inspection and timely reporting. You must count, inspect and verify all goods immediately on receipt. Any discrepancies, shipping damage or missing packages must be reported to us in writing within 5 working days of receipt, with photographic evidence or signed delivery documents.
Resale and regulatory compliance. If purchasing for resale or commercial redistribution, you must comply with all applicable local, national and international laws, intellectual property rights and brand guidelines, and you agree not to misrepresent Brand Club Wholesale or any original manufacturer trademarks or products.
Shipping, customs and taxes. Unless otherwise specified (e.g. DDP terms), you are responsible for all applicable import duties, tariffs, customs clearance fees and local sales taxes related to your delivery address.
Returns and refunds. Returns or exchanges are subject to our Return Policy. Non-defective returns may be subject to a 20% restocking fee, with return shipping costs borne by the Buyer.
Risk of loss. Risk of loss or damage to goods transfers to the Buyer upon delivery to the carrier or upon physical delivery to your designated location, depending on the agreed shipping terms.
Seller’s Rights and Obligations
Seller’s Rights
Order acceptance and refusal. We may accept, decline or limit any order for reasons including stock availability, unverified buyer accounts or suspected fraudulent activity.
Price and inventory adjustments. We may adjust wholesale pricing, minimum order quantities and product specifications at any time without prior notice. Price changes will not affect confirmed, fully paid orders.
Payment verification and holding shipments. We may require payment verification or advance settlement before processing orders, and may withhold shipments where the Buyer has unpaid invoices, overdue balances or unresolved billing disputes.
Restocking and cancellation fees. We may apply a 20% restocking fee on approved, non-defective returns, and cancellation fees on orders cancelled after processing has begun.
Intellectual property. All product images, trademarks, brand logos, descriptions and proprietary content remain the exclusive property of the Seller or its licensors. We may revoke resale permissions or buyer accounts if our intellectual property is misused.
Seller’s Obligations
Accurate listing information. We provide clear, true and accurate product details, wholesale pricing and product conditions on our store.
Processing and delivery. We process and fulfil confirmed orders in a reasonable and timely manner, package products safely and hand them to reputable logistics carriers for delivery to the specified location.
Warranties and claims. We process valid buyer claims regarding defective, missing or damaged items in accordance with our return and claim policies, providing replacements, store credit or refunds where appropriate.
Data protection. We maintain industry-standard technical and organisational security measures to protect the financial, business and personal information submitted by our buyers.
Invoices and statements. We issue formal, itemized sales invoices, transaction receipts and accounting records for completed transactions.
Title and risk. Unless otherwise specified in writing (e.g. DDP terms), risk transfers to the Buyer once the shipment is handed to the carrier. The Seller retains legal title and ownership of delivered goods until the Buyer has fully settled all corresponding invoices and fees.
Limitation of liability. The Seller is not liable for indirect, incidental, consequential, special or loss-of-profit damages arising from shipping delays, stock shortages or third-party carrier failures. To the maximum extent permitted by law, the Seller’s total aggregate liability for any claim shall not exceed the total purchase price paid by the Buyer for the specific order in dispute.
Returns – 14-Day Policy
You may return goods within 14 days of receipt in accordance with our return and exchange policy. To be eligible, items must be unworn and in the same condition as received, in their original packaging, and proof of purchase (order number) must be provided. Some items are not eligible for return (e.g. lingerie, certain jewellery, gift cards and some personal-care items). Shipping costs are non-refundable and return postage is the Buyer’s responsibility. Full details, including footwear and leather care and money-compensation timelines, are set out on our Return and Exchange of Goods page.
Dispute Resolution Policy
We aim to resolve any commercial or operational issue quickly and fairly. This policy governs claims, billing disputes, product non-conformities and contractual disagreements between the Seller and the Buyer.
1. Initial informal resolution
Before any formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct discussion. The Buyer must submit a written Notice of Dispute to info@brandclub.lt including: (a) order ID and date, (b) a detailed description of the claim, (c) supporting proof (photographs, invoices, delivery notes), and (d) the requested resolution (refund, replacement or store credit). We will acknowledge receipt within 3 business days and provide an initial response or proposed resolution within 7 business days.
2. Escalation and mediation
If the issue is not resolved through customer support within 14 business days of initial notification, it is escalated to senior management of both organisations. If those negotiations fail, the parties may mutually agree to non-binding mediation by an independent mediator, with mediation costs shared equally unless agreed otherwise.
3. Formal and binding resolution
If informal negotiation and mediation fail to resolve the dispute within 30 days of the Notice of Dispute, the claim shall be settled by a final and binding proceeding. Any legal action or formal dispute proceeding shall be conducted under the jurisdiction of the courts of Lithuania. To the maximum extent permitted by law, disputes must be resolved on an individual basis; the Buyer agrees not to bring, join or participate in any class action, group arbitration or collective legal proceeding against the Seller.
4. Governing law
This policy and all orders placed with the Seller are governed by and construed in accordance with the laws of Lithuania, without giving effect to conflict-of-law principles.
5. Chargebacks and account suspensions
The Buyer agrees to contact us to attempt informal resolution before initiating a payment-card chargeback or bank payment dispute. We may temporarily freeze or permanently suspend buyer accounts and pending shipments during an active chargeback or unresolved billing dispute.
For disputes: info@brandclub.lt · +370 684 19933 · R. Kalantos st. 34A, 52494 Kaunas, Lithuania.